1. Technical support
2. How do I check for the availability of a domain?
3. What are your primary & secondary DNS number?
4. How long does it take to setup a new account?
5. How do I transfer my existing domain name to your server?
6. Do you offer domain name pointing service?
7. What databases do you support?
8. How to setup MS Access or Mysql database support?
9. I have a database that is not MS Access or Mysql. Can you help me?
10. FTP
11. Search engine
12. What is the default display files on the web server?
13. What kind of connectivity do you have to the internet?
14. How long has KLHOST in business?
15. CGI sendmail path
16. Email setup
17. How to setup Feedback form?
18. Can i have my own dedicated ip?
19. What i need to know to upload my website via Frontpage?

A : The best way is to send us an email. A lot of the questions we get require some research and thought. General questions can be answered immediately. If a questions is too complicated to explain in an email, we can discuss it over the phone. You may call our support line at 03-62757846 or email to support@klhost.com. Or you click on our ONLINE SUPPORT on our right hand side. Or go to Submit a support ticket

A : If you haven't already found an available domain name, go to our Whois page to check for the availability of the domain name. The new domain registration/renewal fee is RM 54.00 or US 13.95 per year.

A : Primary Name Server : ns1.wpdns.com IP : 202.71.102.164
-----Secondary Name Server : ns2.wpdns.com IP : 202.157.186.45

A : If we have received your payment before 3.00pm, your account will be activated by next day 7.00am. If we have received your payment after 3.00pm, your account will be activated by next day 7.00pm.

A1 : Login to your domain name and modify the name server as below Primary Name Server : ns1.wpdns.com IP : 202.157.186.14
Secondary Name Server : ns2.wpdns.com IP : 202.157.186.45.

As soon as the routers out on the Internet update with the new DNS information, usually within 24 hours, we will set up your
account. Then we will send you your login detail. You will then be ready to upload your web pages and setup your email accounts.

A2 : If you do not know how to do it, don't worry, we can transfer it for you. Just let us know your domain name, username and
password. We will do the rest for you. You may email to us at support@klhost.com.

There is no additional fee from your registrar for transferring a domain name.

A : Yes, we can point any domain name to any hosted domain name for RM 30.00/year. Please email to sales@klhost.com. if you wish to do a pointing.

A : We support MS access, Mysql and Foxpro databases.

A2 : We have a phpmyadmin control panel for u to configure your mysql databases. Just login, click to "Database" create database, user and password there. You can also insert mysql ready databases too in a convenience way.

A : At the moment we only support MS Access , Mysql and Foxpro.

A1 : FTP (file transfer protocol) is a method of moving files across the
Internet. This is the most common way to manage a web site.
There are tools to assist with the process.

A2 : Sure. You can logon to your site on our server using the user name
and password that assigned to you. Once you are logged on, you
can upload and download files, create and remove directories, etc.

A3 : You can download a free copy of FTP Explorer and install
it on your computer Here

A : Search engines are directories of web sites out on the Internet.
When a person is looking for information on the web, the
easiest way to locate that information is by searching for it.
There are a growing number of search engines.

A : You can submit to them one at a time. Each search engine usually
has some form of "add URL" or "add page" link on their home page.
For example, try to find the "add URL" link at http://altavista.com.
They call it "add a page". Another option is to use bulk submission
software. There are a few sites on the web that will submit to a number
of search engines for FREE. Or you can pay a company to submit your
site to hundreds of sites.

Free Search Engine Submission Program That You May Download:
Free Submission 2000

A : Search engine ranking is based on your page title, description metatag,
keyword metatag, document text, alt tags for images, comment tags,
and page text. The best information I have found on the subject comes
from a web site by Bruce Clay. This site also explains other topics for
driving traffic to your site such as banner adds, reciprocal links, good
design practices, etc. Bookmark the site and spend a few days reading
through the site. The information is well worth it.

Q : What if I am using frame pages?top

A : Frame pages cause problems with search engine robots and spiders
that index your site. Although Bruce Clay does not recommend the use
of leader pages, If you are using frame pages they can be vary helpful
in search engine ranking and attracting visitors to your site. Some sites
offer a framed version and a no-frame version of the same site.
There are 2 reasons for doing this. First, some browsers are not frame
compatible and second, the none-frame version will be better indexed
by the search engines. If you are not concerned that some browsers
cannot view frame pages, then the alternative is to use leader page or
doorway page. These are a set of web pages that are not in frames and
are loaded with keywords related to your target audience.
For example, if your web site is geared toward selling widgets, then
you create a subweb in a folder in your root directory. The subweb is like a miniature version of the main site. Think of it as advertising pages that lead customers to you through increased ranking in the search engines. Create a few pages using Bruce Clays advice for search engine ranking, then link them to your main site.

A : index.htm, index.html, index.asp, index.php, default.htm, default.html and default.asp.

A : KLHOST has currently three 155mbps (OC-3) connections to TMNet
(Telekom Malaysia Internet Exchange) and A-Bone (Asia Pacific Back Bone) via a 45 Mbps (T3) link to East Gate and frame-relay network to TM COINS.

A : We have been in business for over 5 years. More then 3000 domains are hosted with us.

Sendmail - e:\usr\bin\sendmail (windows)
Sendmail - \usr\sbin\sendmail (linux)
Perl - In windows NT 4, you do not need to specify any path for perl. It is automatic.

A : Download Perl Send Mail form tutorial, Download ASP Send Mail form tutorial

A : Yes, you can. The price for a dedicated IP is RM 200/year.

A : In Frontpage click on first on File than on Publish Web. For publish destination use http://yourdomain.com and after than you will be asked for username and password. After you submit this information Frontpage will upload your web content to the server.