Frequent Ask Questions

EMAILS

Setup your email in IPhone

Follow these steps to create a SmarterMail IMAP connection to an iPhone or iPhone 3G with Firmware 2.0.x:

1. On the iPhone, tap Settings.

2. Tap Mail, Contacts, Calendars.

3. Tap Add Account.

4. Tap Other.

5. Tap Add Mail Account.

6. Complete the Name, Address (email address), Password and Description fields.

7. Click Next.

8. Ensure IMAP is selected.

9. Enter your incoming mail server information:

Hostname is generally mail.yourdomainname.com. If you aren't sure, contact your email hosting company

Username is your full email address

Password is the same password used to access webmail.

10. Enter your outgoing mail server information:

Hostname is generally mail.yourdomainname.com. If you aren't sure, contact your email hosting company

Username is your full email address

Password is the same password used to access webmail.

11. Tap Save.

12. The iPhone will attempt to establish an SSL connection to your IMAP and SMTP servers. If this fails, you will see the prompt, "Do you want to try setting up the account without SSL?"

Tap No.

Tap Save.

When prompted, "This account may not be able to send or receive emails. Are you sure you want to save," tap Save.

13. Tap the account you just added (identified by your email address)

14. Scroll down and tap the SMTP button.

15. Select the server you just added, identified by the hostname from step 9.

16. Select OFF for Use SSL.

17. Select Password for Authentication

18. Select 587 or 25  for Server Port (depend on your service provider)

19. Tap the SMTP button to go back.

20. Tap your email address to go back.

21. Tap Advanced.

22. Scroll down to Incoming Settings.

23. Select OFF for Use SSL.

24. Select Password for Authentication.

25. Select 143 for Server Port.

26. Tap your email address to go back.

27. Tap Mail to go back.

28. Tap the Home button.

29. Tap the Mail App to check your configuration.

Setup your email in android device.

1.  Click on the  "Email"  Icon

2. Type in  you email  adddress and password and click on  the "Manual  Setup"  button.

3. Choose "IMAP Account"

4.  Fill  in the IMAP Server  as  "mail.yourdomain.com"  and click on the Next button.

5.  Fill in  the SMTP Server as "mail.yourdomain.com"

Click on the  "Next"  Button.

Key in your name and click on the "Done"  button.

Setup  completed.  You  may send and receive email  now via android  device.

I can receive email but I am unable to send email, why ?

Make sure that "My server requires authentication" option  was  checked  and also The Outgoing SMTP port number was changed from  25 to  587.

How to setup email address in Microsoft Outlook

Go to Microsoft Outlook  2007 ,  Choose "Tools" - "Account setting.."

Click  on the " new... "  option  and fill  in your email address's information as shown below. Remember to  "Tick"  on Manual Configure server settings or additional server types. Once completed, clcik on the "next" button.

Choose  "Internet E-mail"  and click on the "Next"  button.

 Fill  in your email address's information  as below and click on the "More Settings.." button.

 Click on "Outgoing Server" option and "Tick" My outgoing server (SMTP) requires Authentication. Once Completed,  Click  on the "OK" button.

 

if you  are using Streamyx ISP,  You need to  change the Outgoing SMTP Port from  25 to  587. Click on the "Advance" option,  change the "Outgoing server port" number from  25 to  587.

For others ISP,  you  may leave it as "25".

Click on the  "Next"  Button.

Click on the "Finish" button.

You will  see your email account appear on the "Account Settings" menu. Click on the "Close"  button and you  are ready to  send and receive email now.

Configuring spam filtering

Spam Filtering

This settings page is only available to admin@example.com.

SmarterMail includes many advanced antispam measures that will help protect your users from unwanted email. The system administrator has probably already set up some default spam options. Domain administrators can further modify these settings as well as set up rules forContent Filtering and Domain Auto-cleaning.

To view the spam filtering settings for your domain, click the settings icon. First expand Domain Settings, then expand the Filtering section and click Spam Filtering in the navigation pane. The spam filtering settings will load in the content pane and the following tabs will be available:

Options

Use this tab to set the following spam filtering options for the domain:

  • Use default spam settings - Choose this option to accept the default spam options provided by your system administrator. The settings will be displayed for your reference.
  • Override spam settings for this domain - Select this option to customize the way spam is handled. Spam check weights and actions will become overridable by end users. More information about the types of actions allowed can be found below.

Actions

When you override the spam options set by your system administrator, you can choose the actions that are taken when email comes in that has a low, medium, or high probability of being spam. For each spam level, choose the action you wish to have taken. If you choose to add text to the subject line of messages, type the text in the box below the action drop down.

Adding email aliases

Email Aliases

This settings page is only available to admin@examples.com

An email alias is essentially a forwarding email address that can be used to forward messages to a single address or multiple email addresses. Aliases are most commonly used for departments or groups of individuals, like a small team of people working on a project or task.

For example, in a working environment with multiple email addresses, the office may want to make a central email address that distributes messages to all personnel. The alias workplace@example.com can be made for messages to be sent and then distributed to all of the employees.

To view a list of email aliases for the domain, click the settings icon. Then expand the Domain Settings folder and click Aliases in the navigation pane. A list of existing aliases will appear in the content pane.

To create a new email alias, click New in the content pane toolbar. To edit an existing email alias, select it and then click Edit in the content pane toolbar. Whether creating a new alias or editing an existing one, the settings for these will appear in a modal pop-up and the following options will be available:

  • Alias Name - The name of the alias. This name will be used to create the email alias address. For example, if you named the alias "info" and the domain was "example.com," the email alias address would be info@example.com.
  • Email Address (one per line) - Type the full email address(es) of the user(s) who should receive the messages sent to this alias.
  • Include all domain users - Select this option to include all domain users automatically in the alias. Note: This option does not override the email addresses listed in the Email Address box. If selected, all domain users will be included in addition to the users entered in the Email Address box.
  • Enable in Live Chat (XMPP) - Select this to allow the alias to appear as a contact in live chat. Enabling aliases for live chat means that instant messages can be sent to the alias from within webmail as well as when using third-party chat clients.
  • Show in Global Address List - Select this to display the alias in the Global Address List.
  • Internal only - Select this option to only allow emails to be received from addresses within the alias’ domain.

Note: Even though an alias acts as an email address, users cannot login to an alias like they do a standard email address since no email is ever actually stored for the alias. Emails are just sent to the list of addresses provided for the alias.

A Note About Catch-All Aliases

A catch-all alias is simply that: an alias that catches all email sent to a domain that doesn't correspond to an actual account. Catch-all aliases can be useful as long as they are monitored and kept clear of unwanted email. However, due to the nature of email and the amount of spam that is sent every day, a catch-all can become a burden to email systems and to domain administrators. Therefore, it is suggested that they be used sparingly, or not at all if it can be avoided.

Adding email accounts

Users

This settings page is only available to admin@examples.com.

An email user account represents a person's actual mailbox and email address. For example, jdoe@example.com. User accounts can receive email, send email, and login to the Webmail interface in addition to using the other features of SmarterMail. This includes things like calendaring, creating and sharing contacts, creating and managing tasks using SmarterMail's live chat and much more.

To view a list of users on a domain, click the Settings icon. Then expand the Domain Settings folder and click Users in the navigation pane. A list of users will load in the content pane.

Adding a new user and editing an existing user are essentially the same process, and they both deal with similar settings. To create a new user, simply click on the New button in the content pane toolbar. To edit a user's settings, select the desired user and click Edit in the content pane toolbar. You can also double-click on a user to open their settings. Regardless of the method used, the user settings will load and the tabs listed below will be available. Note: When editing a user’s settings, use the Rename button in the content pane toolbar to change the username.

User

Use this tab to specify the following user-based settings:

  • Username - The identifier the user uses to login to SmarterMail. This is the portion of the email address that comes before the domain name. For example, the "jdoe" part of jdoe@example.com.
  • Temporary Password - Note: Only System Administrators managing/impersonating the domain will see this option. This option allows System Administrators to create an additional, temporary password in order to troubleshoot account issues. A user’s actual password will never be shown in the Web interface. Creating a temporary password, rather than impersonating the account, may be required when it's necessary to log into a user's email or IM client where impersonation is not available. In addition, administrators will find that some behavior in webmail may be slightly different depending if an accuount is impersonated or logged in directly. For example, when you impersonate a user, the Domain Admin's settings always show, even if you're impersonating a user that isn't a Domain Admin. For a clear idea of the options available to the user, an administrator may wish to log in directly instead. Clicking Manage will open a modal window where the temporary password can be generated. Only one temporary password may be created at a time, and on creation, will be available for 24 hours. Extend the time remaining or revoke the password by clicking on Manage again in the user settings and choosing the corresponding button. Choosing to extend the password will add 24 more hours to the remaining time. Note: Creating and using a temporary password does not disable the user's standard account password or impact their ability to log in or access webmail.
  • Authentication Mode - The authentication method used to login to SmarterMail. By default, SmarterMail will use its included username/password authentication. However, SmarterMail can also be integrated with customers using Microsoft Windows Active Directory for their corportate logins. For information on Active Directory integration, visit the SmarterTools Knowledge Base.
  • Domain - The Domain to authenticate against when Active Diretory is used for the Authentication Mode. Note: This feature is not displayed if SmarterMail is used as the Authentication Mode.
  • Password - The password for the user to login to Smartermail. Note: This feature is not displayed if Active Directory is used as the Authentication Mode.
  • Confirm Password - The password confirmation for the user to login to Smartermail. Note: This feature is not displayed if Active Directory is used as the Authentication Mode.
  • Display Name - The friendly name that is displayed on outgoing messages.
  • Reply-to Email Address - The email address used in the reply-to header of messages sent through webmail. This address will be used by receiving email clients when replying to a message.
  • Time Zone - The time zone to use for marking the sending and receiving date and time.
  • Backup Email Address - This is a backup email address that can be used for password recovery information should a user forget their mailbox credentials.
  • User Status - Domain administrators can change the status on a mailbox to limit a user's access as needed. For example, if a user leaves the company, either voluntarily or not, a domain administrator can suspend the account pending further review by company management. Options include:
    • Enabled - The mailbox is in use by the user.
    • Disabled and allow mail - The mailbox continues to receive email but the user is unable to access their mailbox.
    • Disabled and don't allow mail - The mailbox no longer accepts incoming messages and the user is unable to access their mailbox.
  • Mailbox Size Limit - The maximum size of the mailbox. By default, the maximum mailbox size is 100 MBs. However, domain administrators can change this to whatever they like to correspond to company limits. For unlimited disk space, type in 0.
  • Calendar Auto-Clean - SmarterMail allows domain administrators to keep users' past calendar events from cluttering up calendar views. By default, this is set to Domain Default which is set in the Default User Settings.
  • Enable domain administrator access - Select this option to allow the user to edit domain settings.
  • Disable password changes - Select this option to prevent the user from changing the login password. This setting overrides the password expiration found in Security settings. A user's password will not expire or be required to be changed if this setting is enabled.
  • Enable ActiveSync - Select this option to add Exchange ActiveSync to a mailbox.
  • Show in Global Address List - Select this option to add the user to the Global Address List. Use this option on accounts that are tied to real people as opposed to addresses used by departments, such as support@example.com.
  • Enable POP retrieval - Select this option to allow users to download email via POP from other email accounts. For example, if a user has a second email address that they monitor, enabling this option allows the user to set up POP Message Retrieval for that address and download email sent to that address into their SmarterTools mailbox. Note: POP retrival will take the mail from the original mail server and download it into SmarterMail, thereby deleting the message from the original mailbox.
  • Enable IMAP retrieval - Select this option to allow users to download email via IMAP from other email accounts. For example, if a user has a second email address that they monitor, enabling this option allows the user to set up IMAP Message Retrieval for that address and download email sent to that address into their SmarterTools mailbox. Note: IMAP retrival will take the mail from the original mail server and download it into SmarterMail, but it leaves a copy of the message in the original mailbox.
  • Enable SMTP Accounts - Select this option to allow users to send email from a third-party mail server account right from within SmarterMail. For example, if a user has a second email address that they regularly use, enabling this option would allow the user to set up an SMTP Account for that address and choose which account to send from when composing new messages.
  • Disable greylisting - Greylisting is an anti-spam measure that rejects the initial incoming message from an uncrecognized email address and waits for the sending mail server to attempt to resend the message before it's allowed to be delivered. While effective, this can also lead to a delay in message receipt. Domain administrators can disable greylisting on a user-by-user basis as needed, while allowing it for other mailboxes. Note: This setting will only be visible if greylisting has been enabled for the server.
  • Enable outgoing mail signing - Selecting this option means outgoing messages will be signed via DKIM.

Webmail

Use this tab to specify the following Webmail settings:

  • Initial Page on Login - The page users will see upon logging in to SmarterMail. Users can either go directly to their Inbox or go to the My Today Page.
  • Display Format - To specify the default format used for displaying messages, select the appropriate option from the list.
    • HTML - This option will display messages and their HTML content, if present in the email. This content can include stylistic elements such as special fonts or colors, as well as hyperlinks, images and other formatting elements.
    • Text - This option will only display text, without any special formatting. While it is less interesting (no fonts, images, etc), it is also much more secure and is faster to view than HTML.
  • Sort Messages by - The order in which messages are displayed. By default, messages are displayed by date in descending in order.
  • Delete Action - To specify the action performed on deleted messages, select the appropriate action from the list.
    • Move to Deleted Items folder - Deleted items will appear in the deleted items folder, which will need to regularly be emptied.
    • Auto Purge Folder - Permanently deletes the message. Note: When deleted messages are purged, the action is final. You will not be able to retrieve these messages later.
    • Mark as deleted - Flags the message for deletion, but it will not be removed until the folder is purged.
    • Mark as deleted and hide - Flags the message for deletion and hides it from view, but it will not be removed until the folder is purged. Note: Be careful to monitor your disk space usage when using this option, as it may fill up with what appears to be a small number of messages.
  • Preview Pane - To specify where the preview pane displays in the webmail interface for users, select the appropriate option from the list. By default, the preview pane appears at the bottom of the content pane. Disabling the Preview Pane means only a list of messages appears in the content pane and each message will need to be opened separately in order to view their contents.
  • Disable image in preview pane - Select this option to prevent images from appearing when users view messages in the preview pane. You may want to select this to enable messages to load faster. Note: By selecting this option, images will still appear when a messages is opened outside of the Preview Pane.
  • Enable reminder popup window - Selecting this option means that any reminders will display in popup windows. If a user's browser has a popup blocker, the email server URL may need to be added to allow reminder popups to display. This is enabled by default.
  • Enable sounds - Select this option to enable sounds in webmail, such as when a new chat message is received.
  • Enable new message notifications - Select this option to display a temporary notification in the webmail interface when a new email message is received. This notification will display no matter which section of the interface is selected and generally appears in the lower part of your screen.
  • Disable reminders for appointments and tasks - Select this option to disable all reminders for appointments and tasks for users.
  • Mark messages downloaded by POP3 as read - Select this option to mark messages as read on the server when downloaded in the client by POP3.
  • Mark messages sent to junk as read - Select this option to mark messages as read on the server when marked as spam.
  • Show HTML hyperlinks when printing - Select this option to add link URLs in parenthesis to the right of the hyperlinks when printing email messages.

Compose

Use this tab to specify the following settings for the Compose window that opens when a users begin writing emails:

  • Text Encoding - To specify the character set used in messages composed through the Web interface, select the appropriate option from the list. By default, SmarterMails sets the encoding to Western European (ISO). However, SmarterMail supports encoding for over 35 different text formats, thereby supporting message encoding for most parts of the world.
  • Compose Font - To specify the default font and font size for emails, select the appropriate option from the list.
  • Spell Check Dictionary - To specify the default dictionary to use for spell-checking emails, select the appropriate option from the list. SmarterMail offers dictionaries for over 17 different languages. If the user is unsure, they can select the option to use the same spell check dictionary that matches the language they selected when they logged in to SmarterMail.
  • Forwarding Method - To specify the method by which messages are forwarded, select the appropriate option from the list.
    • Normal - Includes original content, including font styles from original message, as part of the new message.
    • Text - Inserts the plain text version of the original message into the new message. This is useful if you want to exclude links, fonts or other formatting.
    • Embed as Attachment - Attaches the original message to the new message as an attachment. The message will not appear in the body of your message.
  • Auto Save Frequency - To specify how frequently SmarterMail saves a draft of a message a user is writing, select the appropriate option from the list. The default setting is 2 minutes.
  • Reply Header Type - To specify the header type, select the appropriate option from the list. Note: For most users, basic headers will be sufficient. Basic headers include From, To, and Subject headings whereas the full header includes MIME type filter restrictions, etc.
  • Compose Format - To specify whether new messages are composed in HTML or plain text, select the appropriate option from the list.
  • Reply Text Indicator - This sets the character that is appended to the beginning of each line of an original message when that message is replied to.
  • Include previous replies in reply - Select this option to embed the text of the original message in a message reply. This includes text from messages in reply threads.
  • Enable sent items folder - Select this option to save all outgoing messages in the Sent Items folder. Note: If you send many messages, you may need to delete items from this folder regularly.
  • Enable read receipts by default - Select this option to create read receipts for all outgoing messages. Domain administrators should be careful when enabling this and only do so if required for business or compliance or regulatory requirements.
  • Enable trusted sender for webmail recipients - Select this option to add the email addresses that users send mail to through webmail to their trusted senders list. This means that any email from these addresses is automatically trusted by SmarterMail and will avoid any spam filters.
  • Disable X-Originating_IP header in messages - Select this option to remove the user's IP address from the X-Originating_IP header when sending messages via webmail. Some people prefer that their IP address isn't included in the header of emails that are sent out as they feel it is a potential security risk.
  • Warn about common email mistakes prior to sending - Enabling this means that SmarterMail will quickly review any message sent to check for items like missing attachments. This includes times when the work "attachment" is used in the body or subject of the message, but an attachment is not being sent with the email message.
  • Automatically check spelling prior to sending - Enabling this means SmarterMail will quickly review any message sent to check for spelling and grammar issues when sending via webmail.

Forwarding

Use this tab to set up SmarterMail to forward received messages to another email account. This is a way to send copies of emails to an outside entity, or to a separate email address the user prefers to check.

  • Forwarding Address - The email address(es) to which messages will be forwarded. Separate multiple email addresses with a semi-colon or comma.
  • Delete messages when forwarded - Select this option to automatically delete messages from the user's SmarterMail inbox after those messages are forwarded.

Reading messages

Reading Email Messages

SmarterMail displays whether you have unread email in your inbox, or in any folders, a number of different ways. Note: The first three notification types are demonstrated in the email interface diagram.

  • The number of unread messages will display next to the name of the folder in the navigation pane.
  • Unread messages display as bold in the content pane.
  • The number of unread messages in your inbox displays as part of the Email icon in the icon bar, to the left of the content pane.
  • A new message notification, also known as a "toast notification," will temporarily display in the lower left corner of the webmail interface. Note: This feature can be disabled from the Account Settings page.

To view the contents of a message, simply click the desired message and it will load in the preview pane. You can also double-click the message and it will open in a separate pop-up window.

In general, the following options are available when viewing a message in a pop-up window:

  • Reply - Allows you to respond to the sender only.
  • Reply All - Allows you to respond to the sender and everyone else who received the message. This includes all email addresses listed in the To and Cc fields, except your own email address.
  • Forward - Allows you to send the message to a third-party, not in the To or Cc fields.
  • Delete - Moves the message to the Deleted Items folder. Note: This is the default action taken when a message is deleted. Depending on your account settings, the delete action may be different. For more information, see Deleting Email Messages.
  • Move - Moves the selected message(s) to any available folder.
  • Mark - Click this button and select the appropriate option to mark the selected message(s) as follow-up, no follow-up, or spam.
    • Follow-up - Marks the selected message(s) for follow-up and changes the color of the follow-up flag appropriately.
    • No follow-up - Removes the selected message(s) as being marked for follow-up and changes the color of the follow-up flag appropriately.
    • Spam - Marks the message as spam and moves it to the Deleted Items folder.Note: SmarterMail uses Bayesian filtering to evaluate the header and content of an incoming message and determine the probability that it is spam. This type of spam filtering "learns" to differentiate real mail from unwanted junk mail by examining the words and punctuation in large samples of both types of messages. As a result, every time a user marks a message as spam, the Bayesian filtering improves. For users with the Message Sniffer or Cyren Premium Antispam add-on, messages marked as spam will be sent to the appropriate center for evaluation.
  • Add - Creates a new task and links it to the message. For more information, see Linking to Email Tasks.
  • View - By default, SmarterMail displays messages in HTML format because it provides formatting and markup capabilities that are not available in plain text. However, there may be times when you want to view the message in a different format or you need to view more than the message content. The different view options are as follows:
    • HTML - Displays the message in HTML format, which allows for colors, fonts, graphics, and other formatting.
    • Text - Displays the message in plain text, which only allows text content with no special formatting or graphics.
    • Raw Content - Displays the content of the email exactly as the server received it. This is helpful if you cannot view the message in any other display mode.
    • Header - Displays the header of the message, which indicates the path the email took to get to your email account, along with several other pieces of information.
  • Print - Prints the message in whatever View you're in. For example, if you're viewing the raw content of the message then hit the print button, you will print the raw content.
  • Close - If a message is opened in a new window, this closes the window.

Downloading Email Attachments

If the message has an attachment, a paperclip will display in the header of the message. In addition, an attachments tab will display under the message header in the preview pane. To view a file that was attached to a message, click the attachments tab and then click the appropriate file. Attachments can be downloaded and viewed individually or it's possible to dowload all attachments in one .ZIP file by simply clicking the Download All Attachments link that appears at the top of the Attachments tab.

SmarterMail also makes it easy for users to see all messages that contain attachments. Simply, expand the By Type click All Attachments at the bottom of the navigation pane.

Sending messages

Composing Email Messages

It's very easy to create new messages in SmarterMail as well as reply to existing messages or forward messages on to other individuals or groups. Below you'll find a brief walkthrough of each scenario.

Creating a New Message

To create a new message, click New in the navigation pane toolbar or click New + Messagefrom the icon bar. This will open a new message window that you will use to compose the email message.

The following fields will appear in the header of the message:

  • From - Select the email address from which the message will be sent and/or the signature to use in this message. Note: This field only displays if the user has multiple addresses from which messages can be sent in SmarterMail (SMTP accounts or domain aliases) or has multiple signatures configured for the account. If the domain administrator has disabled the ability to override domain-level signatures, the user cannot choose an alternative signature for their SmarterMail email address.
  • To - Type the email address for each primary recipient you want to receive your email. Multiple addresses can be used, simply separate each with a comma or semi-colon. Alternatively, click To in order to open your address book/contacts list and select recipients from there. SmarterMail Enterprise users can change the address book used to select email addresses from the Global Address List. Note: When entering addresses into the To, Cc, and Bcc fields, SmarterMail will auto-complete addresses by referencing your contacts list, mailing lists, your Auto-complete list, aliases or the Global Address List.
  • Cc - Type the email addresses of recipients that should receive a carbon copy of the message. Alternatively, click Cc in order to open your address book/contacts list and select recipients from there.
  • Bcc - Type the email addresses of recipients that should receive a blind carbon copy of the message. Alternatively, click Bcc in order to open your address book/contacts list and select recipients from there. Note: Emails listed in this field will be concealed from the complete list of recipients (those listed in the To and Cc fields). In addition, in a Reply All scenario, Bcc users do NOT receive a copy of the reply. For this reason, it is common practice to use the Bcc field when addressing a very long list of recipients or a list of recipients that should not (necessarily) know each other.
  • Subject - Type a descriptive subject or title of the email.

The following options are available in the toolbar of the new message window:

  • Send - Sends your message to the designated recipients.
  • Save as Draft - Saves the message in its current state to the Drafts folder wihtout actually sending it. This is useful if you need to continue writing the message at a later time.
  • Attach Files - Allows you to attach files to the message. When files are attached to an outgoing message, a file manager will display at the bottom of the new message window. The file manager will display the name, size, and upload status of the file. Attachments must reach an upload status of 100% before the item is actually attached to the message. In addition, files that are attached to messages should NOT contain commas as this will corrupt the upload and attachment.Note: To remove an attached file prior to sending the message, click the trash icon in the file manager.
  • Link From - Uses SmarterMail's File Storage feature to insert a link to a file saved on the mail server or connect a Google Drive account to SmarterMail. Either way, the links can be sent to recipients who can then download the linked file(s).
  • Flags - Specifies delivery options and/or marks the message for follow-up.
    • Message Priority - Specifies the importance of the message. By default, messages have a normal level of priority.
    • Request a Read Receipt - Sends an email confirmation to the sender when the recipient opens the message.
    • Mark for Follow-up - Marks the message for follow-up. For more information, see Marking Email for Follow-ups .

Replying to Email Messages

Alternatively, you may want to reply to the sender or to all of the recipients of a message. SmarterMail gives users two options for replying to a message:

  • Reply - Addresses a response to the sender only.
  • Reply All - Addresses a response to the sender and everyone else who received the message. This includes all email addresses listed in the To and Cc fields, except your own email address.

When replying to a message, SmarterMail automatically fills in the address fields with the email addresses of the recipients from the original message, the subject field with the subject from the original message preceded by "Re" (which means "regarding" or "in regards to"), and the text box with the text from the original message. It is possible to edit any of these pre-filed fields, however, as needed. All other message options are the same as when composing a new message.

Forwarding Email Messages

You may also want to simply forward a message to a third-party or to someone not already copied on the original message. This is very easy to do:

  • Forward - Allows you to send the message to a third-party, not in the To or Cc fields.

When forwarding a message, SmarterMail automatically fills in the subject field with the subject from the original message preceded by "Fwd" (which means "Forward"), and the text box with the text from the original message. It is possible to edit any of these pre-filed fields, however, as needed. All other message options are the same as when composing a new message.

Additional Options

  • Delete - Moves the message to the Deleted Items folder. Note: This is the default action taken when a message is deleted. Depending on your account settings, the delete action may be different. For more information, see Deleting Email Messages.
  • Move - Moves the selected message(s) to any available folder.
  • Mark - Click this button and select the appropriate option to mark the selected message(s) as follow-up, no follow-up, or spam.
    • Follow-up - Marks the selected message(s) for follow-up and changes the color of the follow-up flag appropriately.
    • No follow-up - Removes the selected message(s) as being marked for follow-up and changes the color of the follow-up flag appropriately.
    • Spam - Marks the message as spam and moves it to the Deleted Items folder.Note: SmarterMail uses Bayesian filtering to evaluate the header and content of an incoming message and determine the probability that it is spam. This type of spam filtering "learns" to differentiate real mail from unwanted junk mail by examining the words and punctuation in large samples of both types of messages. As a result, every time a user marks a message as spam, the Bayesian filtering improves. For users with the Message Sniffer or Cyren Premium Antispam add-on, messages marked as spam will be sent to the appropriate center for evaluation.
  • Add - Creates a new task and links it to the message. For more information, see Linking to Email Tasks.
  • View - By default, SmarterMail displays messages in HTML format because it provides formatting and markup capabilities that are not available in plain text. However, there may be times when you want to view the message in a different format or you need to view more than the message content. The different view options are as follows:
    • HTML - Displays the message in HTML format, which allows for colors, fonts, graphics, and other formatting.
    • Text - Displays the message in plain text, which only allows text content with no special formatting or graphics.
    • Raw Content - Displays the content of the email exactly as the server received it. This is helpful if you cannot view the message in any other display mode.
    • Header - Displays the header of the message, which indicates the path the email took to get to your email account, along with several other pieces of information.
  • Print - Prints the message in whatever View you're in. For example, if you're viewing the raw content of the message then hit the print button, you will print the raw content.
  • Close - If a message is opened in a new window, this closes the window.

Logging in to my email account

Logging in to SmarterMail's Webmail Interface

To log in to the SmarterMail Web interface, users will need to obtain the appropriate link from their domain administrator or system administrator. Generally, this will take the form of a standard email URL such as http://mail.example.com. To login to SmarterMail, simply type your full email address and password in the appropriate fields and click Login.

Logging in with a Smartphone

The mobile interface is accessible either from the link provided on the main SmarterMail webmail interface login page or as http://mail.example.com/mobile that is provided by a domain or system administrator.

Plesk Control Panel

Installing Wordpress Web Applications

Web applications are software products designed to be installed on websites to add functionality and improve user experience. A wide range of applications covering many different user scenarios are available from the Plesk Application vault, and can be installed from the Plesk interface with a minimum of effort.

To install an application, go to Applications > Install or Install (Custom) or Install Version.

Application_install

Uploading Content Using the File Manager

To upload content, go to Files, navigate to the folder to which you want to upload content, click Upload, select the file to be uploaded, and click Open.

Note that when uploading multiple files it is recommended to add them to an archive, upload the archive, and extract the files to save time. Only ZIP archive files are supported at the present time.

File_Manager_upload

To download a file, go to Files, navigate to the location of the file you want to download, click the Box_menu icon next to the file you want to download, and select Download from the menu.

File_Manager_download

To compress files, go to Files, navigate to the location of the file or folder you want to compress, select the checkbox next to it, and click Add to Archive.

File_Manager_compress

To extract files from an archive, go to Files, select the checkbox next to the file you want to extract, and click Extract Files.

File_Manager_extract

To edit files, go to Files, navigate to the location of the file you want to edit, and do either of the following:

  • To edit the file in the code editor, click the icon next to the file you want to edit, and select Edit in Code Editor from the menu.
  • To edit the file in the HTML editor, click the icon next to the file you want to edit, and select Edit in HTML Editor from the menu.
  • To edit the file in the text editor, click the icon next to the file you want to edit, and select Edit in Text Editor from the menu.

    File_Manager_edit

To change the FTP Login

To change the FTP account username or password, go to Websites & Domains > Web Hosting Access.

Web_hosting_acess

Then specify new username and password for the System User.

System_user

Selecting PHP Version

To change the PHP version, go to Websites & Domains > Hosting Settings and select the required version in the PHP version menu.

PHP_version

Setting the Default Homepage

  1. To change the default index page in Plesk for Linux:
    1. Go to Websites & Domains > Apache & Nginx Settings.

      Apache&Nginx

    2. Select the Enter custom value option in the Index files section. Specify the file name or names to be used as the default page. You can specify more than one, separating the file names from each other with white spaces. For example, if you specify "index.htm index.php", the web server will serve index.htm as the default page. If the file with such name is not found, index.php will be served.

      Apache_Index_files

    To change the default index page in Plesk for Windows:
    1. Go to Websites & Domains > IIS Settings.

      Windows_IIS_settings

    2. Select the Enter custom value option in the Default documents section. Add or remove file names from the list. The web server will be looking for the default page file starting from the topmost entry in the list and continuing downwards. For example, if you specify "index.htm" with "index.php" right underneath it, the web server will serve index.htm as the default page. If the file with such name is not found, index.php will be served.
    Windows_default_documents

Logging Out of Plesk

To log out of Plesk, place the mouse pointer over your username located at the top of the page, and click Log out.

Log_out

Changing Your Password for Access to Plesk

To change your password, place the mouse pointer over your username located at the top of the page and click Edit Profile, or go to My Profile. Type in your new password and confirm it.

MyProfile_General

Logging In to Plesk for the First Time

You can log in to Plesk by visiting the following URL or IP provided:

https://www.example.com:8443 or https://192.168.0.1:8443

Type in your username and password to log in.

When you first log in to Plesk as a shared hosting customer, you will be asked to fill out a form with contact information, such as:

  • Your company name.
  • Your phone number and email.
  • Your address and country of residence.

This information will be used by your provider to contact you in case of possible issues. The form also enables you to set a new password for your user account. This password is used together with your username to log in to Plesk. You cannot change your username by yourself. If you want to change your username, contact your provider.

CPanel

How can I forward my old website to my new site?

You can do this with a redirect. To set up a redirect, perform the following steps:

  1. Log in to your old site's cPanel interface.
  2. Navigate to cPanel's Redirects interface (Home >> Domains >> Redirects).
  3. Set the old site's index page to redirect to the new site's index page.

If you want the old site and the new site to go to the same location, but you have not yet set up the new site, you can use aliases. An alias allows you to add a second domain name to your account that goes to the same website

How can I customize my error pages?

You can customize your error pages with cPanel's Error Pages interface (Home >> Advanced >> Error Pages).

How can I change my password in cPanel?

If you remember your old password, click Password & Security in the user menu to navigate to cPanel's Password & Security interface (Home >> Preferences >> Password & Security).

If you forgot your password, your web hosting provider can reset it for you in WHM.

You can also reset your password via email if your web host enables the Email password reset setting in WHM's Tweak Settings interface (Home >> Server Configuration >> Tweak Settings).

How to Log into Your CPanel

 

How to access cPanel

To access cPanel, enter one of the following URLs in your preferred browser:
  • http://192.168.0.1:2082 — Access cPanel over an unencrypted connection with your IP address.
  • http://example.com:2082 — Access cPanel over an unencrypted connection with your domain name.
Then, decide whether you wish to log in via your cPanel account or an alternate authentication method: Perform the following steps:
  1. Enter your cPanel username in the Username text box.
  2. Enter your password in the Password text box.
  3. Click Log in.

why customers us!

Need Help? Send a Ticket to our 24x7 365 days Experienced Live Support